Henrico Citizen Audio Articles

FAFSA applicants face 'minor issues' during soft launch of new aid process

The U.S. Department of Education said the rollout of its much-anticipated overhaul of the Free Application for Federal Student Aid, or FAFSA, has run into some problems. “Leading up to and during the soft launch, we uncovered some minor issues affecting users at various points in the application process, which is to be expected with the launch of a major new website,” the department said in a statement Sunday. “We are addressing these issues concurrently and will continue to monitor for additional issues users may encounter while we conduct the soft launch.” During the past three years, the department has...

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